Privacy Policy

1. Introduction

This Privacy Policy explains how Doha Academy (The Education Trust) (“we,” “our,” “us”) collects, uses, and protects personal information when communicating with parents and students through WhatsApp Business and other messaging tools. We are committed to safeguarding your privacy and ensuring transparency in our practices.

2. Information We Collect

We may collect the following types of information:

• Contact details: phone numbers, email addresses, and names of parents/guardians and students.
• Academic information: enrollment details, class schedules, attendance, and performance updates.
• Communication records: messages exchanged via WhatsApp Business or other tools.
• Technical information: device type, usage data, and metadata associated with communications.

3. How We Use Your Information

Your information may be used for:

• Sending financial and academic updates, notices, and announcements.
• Sharing important alerts regarding schedules, events, or emergencies.
• Facilitating communication between the institution, parents, and students.
• Improving the efficiency and reliability of our communication systems.

We do not use your information for marketing or commercial purposes.

4. Information Sharing

• We do not sell or rent personal information.
• Information may be shared internally with authorized staff for academic and administrative purposes.
• Third-party service providers (e.g., WhatsApp, email platforms) may process data as part of delivering communication services, subject to their own privacy policies.

5. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss. However, please note that no communication system can be guaranteed to be 100% secure.

6. Data Retention

Personal information will be retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Communication records may be archived for administrative and compliance purposes.

7. Your Rights

Parents and students have the right to:

• Access the personal information we hold about them.
• Request corrections to inaccurate or outdated information.
• Withdraw consent for receiving non-essential communications.

Requests can be made by contacting the institution’s administration office.

8. Use of WhatsApp Business

By engaging with us via WhatsApp Business:

• You acknowledge that WhatsApp processes data according to its own Privacy Policy.
• Messages may be stored on WhatsApp servers outside your country.
• We encourage responsible use of the platform and advise against sharing sensitive personal information via chat.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available upon request.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact: Doha Academy – Administration Office Email: helpdesk@doha.ac.mu Phone: 696 2518